Delivery & Returns Policy
Shipping Information
Processing Time:
- Orders ship within 1-3 business days (excluding weekends/holidays)
- Same-day dispatch for orders placed before 12 PM EST
Delivery Options:
| Service | Delivery Time | Cost |
|---|---|---|
| Standard | 3-5 business days | Free ($50+) |
| Express | 1-2 business days | $12 |
| International | 5-10 business days | Calculated at checkout |
Order Tracking:
- Tracking number emailed upon shipment
- Real-time updates via carrier’s website
Returns & Exchanges
Eligibility:
- 30-day return window from delivery date
- Items must be unworn, unwashed, with tags attached
- Final sale items (e.g., lingerie sets) excluded
How to Return:
- Initiate via Returns Portal
- Print prepaid label (U.S. only)
- Ship within 14 days of approval
Refunds:
- Processed within 5-7 business days
- Original shipping costs non-refundable
Exchanges:
- Free for size/color swaps (in-stock items)
- Defective items: Include photos for replacement
International Customers
- Return shipping not prepaid
- Customs fees non-refundable
Need Help?
Visit our Help Center for guides or submit a Support Request.